| "I would like to compliment you on the high touch service I received from one of your sales associates, Scott. He took complete control of a product issue I was having and saw it to a satisfactory conclusion. It did take multiple holds and two call backs, but he stayed with it until I was completely satisfied with the final outcome. It is this type of resolution ownership that will bring me back to your Company in the future. Congratulations on the hiring of such a responsible proactive employee."
Steven McGaugh,
Santa Rose, CA
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