| problem | what might be wrong | you can try |
|
Unit not dispensing/dispenses too little |
A. Setting too low |
A. Press the + button to increase the setting and try again
(There are 10 volume settings and the default setting is at 4) |
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B. Valve blocked or dirty |
B. Clean the valve of any soap residue using damp cloth and try
again. |
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C. Soap is too thick or contains exfoliates/beads |
C. Soaps with exfoliates or moisturizing beads are not
compatible with our sensor pump. Thick soaps or lotions will require the
sensor pump to be set at a higher setting in order to dispense enough
product. |
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D. Needs to re-prime |
D. Press and hold the + button until soap starts to come out.
Air pressure may be blocking the valve, try using a push pun or bent
paper clip to push the plunger inside the valve to allow air to flow
freely and try again. |
|
Unit dispenses on its own. |
A. Sensor area is obscured by soap residue or other occlusion |
A. Clean sensor window with a damp cloth. Wipe the area
immediately with a clean, dry cloth and try again. |
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B. Lighting conditions around the sensor pump interfering
with sensing. |
B. Contact Customer Support |
|
Light flashes when + button is pressed but there is no sound
from motor/pump. |
A. Sensor area is obscured by soap residue or other occlusion. |
A. Clean sensor window area with damp cloth. Wipe area
immediately with a clean, dry cloth and try again. |
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B. Lighting conditions around the sensor pump interfering
with sensing. |
B. Light may be interfering with sensor. Move the pump to
another location with less intense lighting and try again. |
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Light flashes continuously with new batteries. |
Battery contact points are rusted. |
Inspect the battery cover and battery terminals for rust. If
rust is present, order a new battery cover. |
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Light does not turn on when you press the + button. |
A. Rust on battery door contacts. |
A. Remove rust spots with steel wool and try again, or send new
battery cover. |
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B. Battery orientation incorrect. |
B. Check orientation of batteries, making sure they are lined
up correctly and try again. |
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C. Batteries low or drained. |
C. Check battery level or insert fresh batteries and try again. |