| White Glove Delivery |
(To a Residential Address)
Please inspect items for concealed damage before signing for the delivery.
Silver White Glove service is provided free of charge and consists of inside delivery to any room in your house (including up to two flights of stairs).
Tracking information will be supplied within 24-48 hours of shipment and the White Glove service provider will call ahead to make arrangements for delivery within a four hour window.
Carefully open, unpack and inspect your package upon arrival, BEFORE you sign for it. If you are unable to do so, sign as "Un-Inspected - Possible Concealed Damage"; Otherwise, we will not be able to assist you with any possible claims.
Gold or Platinum delivery service are available for an extra charge
1. Gold Service includes inside placement, two flights of stairs, unpacking, debris removal, and set-up limited to 15 minutes (and no usage of tools).
2. Platinum Service includes inside placement, two flights of stairs, unpacking, debris removal, and light assembly limited to 30 minutes (with tools).
Service available in the 48 contiguous states only.
Service is not available to island areas where it is necessary to take a ferry to reach your home. Please call us for more information.