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Here at KitchenSource.com,
customer satisfaction is our first concern. We'd like to be sure that
you have a smooth and satisfying purchasing experience, so please
carefully review all of our Terms and Policies before placing your
order. If you have any questions or concerns, please contact our
friendly and helpful customer service department. You may reach
KitchenSource.com at: |
Phone: Orders & Product Information: 1.800.667.8721
Corporate Phone: 203.374.5425
Fax: 203 373-0810
Monday - Thursday 9.00am - 6.00pm,
Friday 10.00am - 5.30pm Eastern Standard Time
Mail/FedEx/UPS: 1136-1146 Stratford Avenue, Stratford, CT 06615
Registered Company Address:
67 Rolling Wood Drive, Trumbull, CT 06611
The principals of KitchenSource.com have been in the kitchen
trade for over 40 years and represent only the finest proven
products and services. We proudly guarantee your
KitchenSource.com is a d/b/a of AOIFE COMPANY. LLC, a Connecticut
Corporation, address as above.
Federal ID #06-1495909. Certificate of Resale #
We are proud to offer more than 50,000 products from over 240 suppliers.
Most are listed under their own brand names while some are sold under
our names, including: Aurora Collection, Covington, Metal Art, Hillsdale
Furniture Collection, SFS, Stainless Craft, Steel Worx, Venia, Wave and
Most of our
products may be ordered online via our secure shopping cart but there
are some that may require technical assistance in product selection.
assistance with product selection, information and ordering, please call
us at 1.800.667.8721
We usually have the internet’s best pricing. Please call or email if you
see a better price – we can usually match or do better.
We accept orders from anywhere in the United States, as well as Eastern
Canada. However, any orders to areas outside the contiguous USA may be
subject to an additional shipping charge. Sometimes it is possible to
ship to a forwarding address within the US. International orders cannot
be accepted. We also cannot accept returns from Canada. Payment
We gladly accept Visa, MasterCard, Discover and American Express Cards,
as well as Business or Personal Checks, Bank Checks, and Electronic
Checks. (All checks may be processed electronically). Please note that
payment by Personal and Electronic checks may delay your order by up to
two weeks. Customers may also pay via Google checkout.
a current Resale Certificate is provided, Connecticut residents and
businesses will have 6.35% tax added. Made-To-Order, Custom & Special Orders:
Many of our products/services are unique and are manufactured specially
for you and are not returnable.
A custom or special order may not be cancelled after three days. After
production has begun, changes to custom orders are usually not possible
and can only be made at the discretion of the manufacturer/artisan and
may incur additional charges. All products with ship times over three weeks
are Made-To-Order or Custom. Minimum Orders:
tries to provide our customers with the best prices possible, but due
to the high cost of order processing, there is a minimum order value for
low priced items of $40. Orders under this value will incur a $10 fee.
To avoid this fee please order multiple quantities of the same item or
different items of the same brand to reach this minimum. Minimum
Order items are not returnable.
To save time and unnecessary cost, all orders are shipped directly to
you from our manufacturers’
warehouses. We are proud to save you money by offering free shipping on
most products (Contiguous USA only). On some items there is a minimum
shipping charge if the order value for a brand is under $100. Ground Service:
Most orders are shipped UPS or Fedex and most
will not require a signature upon delivery. If a signature is requested
please be sure to
fully inspect the contents of your packages before signing for the
order, even if the packaging seems in good condition (see
Freight Carrier (by
If your order ships by truck, a representative from the freight company
will contact you by phone to arrange the delivery, usually within a
specific four-hour time period. Please be aware that all freight (truck)
deliveries are to the curbside only and you will be required to provide
assistance to the driver to unload your shipment from the truck. Please
keep in mind the weight and size of your delivery as additional helpers
may be needed to unload and transport your packages. If you are unable
to provide assistance, it may be necessary for the driver to use a
tailgate lift at an extra charge. An additional fee will also be charged
if you would like the driver to provide inside delivery. As with all
deliveries, please thoroughly inspect the contents of all packages for
damages before signing for the delivery. When signing for your package,
please write "'uninspected', possible damage" near your name when
signing for it so that we may help file a claim for you if there is
concealed damage. Otherwise, you would be required to file the claim (see
Damages below). White Glove Delivery:
White Glove deliveries provide reliable, in-home placement of larger
items. The delivery window for this shipping method is typically between
14 and 21 days. This includes transportation of your shipment to a local
delivery agent who will contact you to schedule a mutually convenient
delivery time within a 4-hour window. The Silver Service, free on all
White Glove orders, includes inside delivery into the room of your
choice and transport up as many as two flights of stairs, but does not
include unpacking, assembly or debris removal. If you wish, you may
upgrade your White Glove delivery to the Gold or Platinum services for
an additional charge when available (as indicated on the product
selection page). The Gold Service not only features inside placement in
your chosen room and transport up two flights of stairs, but also
includes unpacking, debris removal, and a preliminary set-up limited to
15 minutes without the use of tools. The Platinum service offers you the
ultimate in in-home delivery, providing inside placement into the room
of your choice, carriage up as many as two flights of stairs, unpacking,
debris removal and light assembly of your items with tools limited to 30
minutes. Please be sure to inspect your packaging as well as your items
before signing the Proof of Delivery receipt. When signing for your
package, please write "'uninspected', possible damage" near your name
when signing for it so that we may help file a claim for you if there is
concealed damage. Otherwise, you would be required to file the claim (see
Damages below). Note any damages on the receipt or write
Refused Due to Damage if you are refusing a delivery. This is important
so the credits and claims can be made if necessary. Ship Times:
Ship time is indicated for each product in the shopping cart area of the
product's page and is based on information supplied by the manufacturer
/ vendor and often represents "typical" turnaround time. For example: a
shipping time of "Within One Week" means that your order may leave the
factory/warehouse as soon as one day or up to a week after you place
your order. Add shipping time of another few days to a week for arrival
depending on the warehouse location.
When you place an order
we advise you, in good faith, of expectations and we will let you know
if we are subsequently made aware of any unforeseen delay. However,
products, if available, may ship immediately or before the "typical
time" indicated. Unfortunately, since cost has been incurred, any item
that has already shipped cannot be cancelled and, if returned, will be
subject to a restock fee and shipping costs.
for Made-to-Order, Custom, Special Order and White Glove items may vary
from our quoted time. Sometimes they will ship sooner and sometimes
later than expected.
check the status of your order, you can do so at
Shipping damage is very rare but, unfortunately, it sometimes happens.
However, if procedures are followed we will be able to resolve issues
quickly and satisfactorily. It is of the utmost importance that any
damages are reported to us as soon as possible and not later than 10
days from receipt of packages because no damage claims will be accepted
by shipping companies after 10 days from date of delivery. If you allow
this time to elapse no claims can be made; a return cannot be accepted
and we will be unable to provide a replacement or refund. If you intend
to store an item for later use you should unpack it and examine for
possible hidden damage. Please report any damage by email to
email@example.com or by phone at 1.800.667.8721 and
we will be ready to help.
If a product has been
damaged in transit, we will provide a replacement subject to our
ownership (as described below).
orders will not require a signature upon delivery but if a signature is
be sure to fully inspect the contents of your packages before signing
for the order, even if the packaging seems in good condition. There may
be hidden damages to the contents. Be sure to advise your family members
or agent who may accept delivery on your behalf to do the same. If
you do not have time to inspect your order upon delivery, or if you
suspect possible damage, write "Un-inspected, possible damage" above or
near your signature.
Also, be aware that,
when you sign for a package, you are signing a document transferring
ownership to you; that states you have inspected the shipment and that
it is in good condition.
Damage claims with
Freight Carriers may only be made by the owner. So, if you do sign for a
package and later realize it has been damaged in the shipping process,
as the owner, you will need to file a claim with the freight company
yourself and KitchenSource.com will be unable to help. However, we
can help file a claim if signed with "Un-inspected, possible
damage" as described above.
We can always help with
such claims from UPS or Fedex Ground as they operate with different
be reported within 10 days of delivery. If you intend to store an
item for later use you should unpack it and examine for possible
defects. Please report any defect by email to
firstname.lastname@example.org or by phone at 1.800.667.8721
Our intention here at KitchenSource.com is that you receive
goods exactly as described but, if you do need to make a return; our
intention is to make it hassle free. If the product you have received is
defective, we will gladly ship you another at our expense. If the
product has been damaged in transit, we will provide a replacement
subject to our “Damages” terms above. For both
defective and damaged products, claims must be reported to us within 10
days of delivery. Any claims made after this 10 day period can not be
accepted and returns must be complete within 30 days.
Returns for other reasons must be made within 30 days, freight paid, and
with an appropriate RAN. The goods must be in the
original packaging complete with all original contents, including manuals
and warranty cards; and be in re-saleable condition. Credits are less the
original shipping charges incurred for the original shipments. There is no
restocking fee if an order is placed for an exchange or replacement
of equal or greater value. Otherwise, you may choose full Store Credit for
use at any of our online stores; or a refund less a 15% deduction and less
the initial shipping charges incurred.
Returns must be sent to the address specified in the RAN.
Regrettably, our address in Stratford is offices only so returns cannot
be accepted. Any items returned to KitchenSource.com without
express approval cannot be accepted and will be refused.
Unfortunately we cannot accept returns from Canada, on Minimum Order
items, Custom and most Made-to-Order items.
Items which have been installed or assembled, or that have been modified or altered in any way, are not returnable.
A Return Authorization Number MUST be obtained from us
before returning any item. Return goods must be shipped to the
appropriate manufacturer's or distributor's warehouse. Goods returned to
our office address without approval will not be accepted and will be
returned to you.
You may cancel any order (except Made-To-Order or custom orders) without charge or penalty as long as the order
has not already shipped. Unfortunately, since cost has been incurred,
any item that has already been shipped cannot be cancelled and, if
returned, will be subject to a restock fee and shipping costs. Because
of costs incurred, Custom, Special Order and Made-To-Order goods may not
be cancelled after three days.
Product Image Disclaimer:
Errors and Omissions:
KitchenSource.com tries to provide the most accurate images
available. However, due to the variances in computer monitors and
the various settings to brightness and contrast that users may
adjust their monitors to, we cannot guarantee with any certainty
that the color represented in a product image on your monitor is
exactly as it appears in the physical world.
While we do our very best to insure that the pricing and product
information on our website is accurate, occasionally typographical
and informational errors do appear. We apologize for any
inconsistency, but reserve the right not to fulfill orders based on
incorrect pricing or information.
KitchenSource.com will never disclose your name or any other
private details to anyone else unless directly related to the
fulfillment of your order. We will occasionally send you newsletters
via email to inform you of new products or special offers. At your
request, we will remove you from our mailing list at any time.
satisfaction is our goal.
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